# Fitur Baru yang Telah Ditambahkan

Dokumen ini merangkum semua fitur baru yang telah diimplementasikan.

## ✅ Fitur yang Telah Ditambahkan

### 1. ✅ Integrasi Telepon 110 (PSTN/SIP Trunk/IP-PBX)
- **File:**
  - `app/Http/Controllers/PhoneController.php` - Controller untuk handle incoming calls
  - `app/Services/PhoneIntegrationService.php` - Service untuk integrasi telepon
  - `app/Models/CallRecord.php` - Model untuk call records
  - `app/Events/IncomingCallEvent.php` - Event untuk real-time notification
  - `database/migrations/2025_01_15_000001_create_call_records_table.php`
- **Fitur:**
  - Webhook untuk menerima panggilan masuk
  - Auto-track location dari caller ID
  - Auto-recording integration
  - Real-time event broadcasting

### 2. ✅ Auto-Escalation dengan Timeout
- **File:**
  - `app/Jobs/CheckDispatchTimeoutJob.php` - Job untuk check timeout
  - `app/Console/Commands/CheckDispatchEscalation.php` - Command untuk scheduled task
  - Update `app/Services/DispatchService.php` - Method `notifySupervisor()`
- **Fitur:**
  - Auto-escalate jika Polsek tidak merespons dalam X menit
  - Notifikasi ke supervisor untuk dispatch yang terlalu lama
  - Configurable timeout

### 3. ✅ Rules Engine & Workflow Engine Dinamis
- **File:**
  - `app/Models/AutomationRule.php` - Model untuk rules
  - `app/Services/RulesEngineService.php` - Service untuk execute rules
  - `app/Services/WorkflowEngineService.php` - Service untuk workflow
  - `database/migrations/2025_01_15_000002_create_automation_rules_table.php`
- **Fitur:**
  - Dynamic rules dari database
  - Conditional execution
  - Multiple actions per rule
  - Workflow engine untuk complaint processing

### 4. ✅ Object Storage untuk Recording
- **File:**
  - Update `app/Services/RecordingService.php` - Support S3/MinIO
  - `database/migrations/2025_01_15_000003_add_storage_disk_to_complaint_recordings.php`
- **Fitur:**
  - Support S3, MinIO, atau local storage
  - Encrypted storage
  - Temporary signed URLs untuk playback

### 5. ✅ CCTV Gateway & Load Balancer
- **File:**
  - `app/Services/CctvGatewayService.php` - Gateway service
  - `app/Services/StreamLoadBalancerService.php` - Load balancer
  - Update `app/Services/CctvService.php` - Integrasi dengan gateway
- **Fitur:**
  - Pool semua CCTV ke gateway nasional
  - Load balancing untuk stream servers
  - Media server integration (Wowza/Kurento/Janus)

### 6. ✅ Integrasi Provider Cell-ID
- **File:**
  - `app/Services/CellIdTrackingService.php` - Service untuk Cell-ID tracking
  - Update `app/Services/LocationTrackingService.php` - Integrasi dengan Cell-ID service
- **Fitur:**
  - Support multiple providers (Telkomsel, Indosat, XL, Tri)
  - Triangulation dari multiple cell towers
  - Caching untuk performance

### 7. ✅ AI/ML Integration
- **File:**
  - `app/Services/AiClassificationService.php` - AI classification service
  - `app/Services/VoiceAnalysisService.php` - Voice analysis service
- **Fitur:**
  - ML-based complaint classification
  - Voice emotion analysis
  - Speech-to-text transcription
  - Crime risk prediction

### 8. ✅ Real-time Updates (WebSocket)
- **File:**
  - `app/Events/IncomingCallEvent.php` - Event dengan ShouldBroadcast
- **Fitur:**
  - Real-time incoming call notifications
  - Broadcasting ke multiple channels
  - Support Laravel Echo & Pusher

### 9. ✅ Template Management
- **File:**
  - `app/Models/NotificationTemplate.php` - Model untuk templates
  - `app/Services/TemplateService.php` - Service untuk render templates
  - `database/migrations/2025_01_15_000005_create_notification_templates_table.php`
- **Fitur:**
  - Dynamic notification templates
  - Variable substitution
  - Support multiple types (SMS, WhatsApp, Email, Push)

### 10. ✅ Advanced Analytics & Prediction
- **File:**
  - `app/Services/CrimePredictionService.php` - Crime prediction service
- **Fitur:**
  - Crime risk prediction berdasarkan historical data
  - Risk scoring dengan multiple factors
  - Recommendations berdasarkan risk level

### 11. ✅ Digital Signature
- **File:**
  - `app/Services/DigitalSignatureService.php` - Digital signature service
  - `database/migrations/2025_01_15_000006_add_digital_signature_to_field_reports.php`
  - Update `app/Models/FieldReport.php`
- **Fitur:**
  - Digital signature untuk field reports
  - Signature verification
  - Content integrity check

### 12. ✅ Area Code Database
- **File:**
  - `app/Models/AreaCode.php` - Model untuk area codes
  - `database/migrations/2025_01_15_000004_create_area_codes_table.php`
  - Update `app/Services/LocationTrackingService.php` - Query area code database
- **Fitur:**
  - Database area codes Indonesia
  - Location lookup dari area code
  - Support multiple providers

### 13. ✅ Media Server Integration
- **File:**
  - `app/Services/MediaServerService.php` - Media server service
- **Fitur:**
  - RTSP to HLS conversion (Wowza)
  - RTSP to WebRTC conversion (Kurento/Janus)
  - Playback URL generation

### 14. ✅ Implementasi WhatsApp/SMS/Radio Gateway
- **File:**
  - Update `app/Services/NotificationService.php` - Implementasi sebenarnya
- **Fitur:**
  - WhatsApp Business API integration
  - SMS Gateway (Twilio) integration
  - FCM Push Notification
  - Radio Gateway integration
  - Template-based messaging

## 📋 Routes Baru

```php
// Phone integration
POST /api/phone/incoming - Webhook untuk incoming call
POST /api/phone/answered - Webhook untuk call answered
POST /api/phone/ended - Webhook untuk call ended
POST /api/phone/complaint - Create complaint dari call
```

## 🔧 Konfigurasi

Semua konfigurasi ada di `config/services.php` dan environment variables. Lihat `SETUP_FITUR_BARU.md` untuk detail setup.

## 📝 Migration

Jalankan migration:
```bash
php artisan migrate
```

Migration yang ditambahkan:
1. `create_call_records_table`
2. `create_automation_rules_table`
3. `add_storage_disk_to_complaint_recordings`
4. `create_area_codes_table`
5. `create_notification_templates_table`
6. `add_digital_signature_to_field_reports`

## 🚀 Next Steps

1. Setup environment variables sesuai `SETUP_FITUR_BARU.md`
2. Jalankan migration
3. Seed default data (templates, area codes, rules)
4. Setup scheduled task untuk auto-escalation
5. Configure IP-PBX untuk phone integration
6. Setup media server untuk CCTV streaming
7. Configure object storage untuk recordings
8. Setup WebSocket/Pusher untuk real-time updates

## 📚 Dokumentasi

- `SETUP_FITUR_BARU.md` - Setup guide untuk semua fitur
- `ANALISIS_FITUR_KURANG.md` - Analisis fitur yang kurang (sebelum implementasi)

